This service post has been resolved. The following closing update was provided: Following testing with affected customers, we can now confirm full service has been restored to the platform by our engineers.

The file system check of our system has completed successfully and our engineers are now investigating further issues within the platform which are hindering our efforts to restore full service.

We are currently working to resolve this issue and expect to provide the next update by Thursday 23rd May 2013 @ 13:00 (BST)

We have performed work on the control panel servers, and these have now been restored to full working service. Our engineers are continuing to work on the rest of the affected platforms.

We are currently working to resolve this issue and expect to provide the next update by Thursday 23rd May 2013 @ 13:00 (BST)

Our engineers are currently in the process of performing a file system check on the machines which have failed this morning. Once this has completed we will begin attempts to restore these to full service.

We are currently working to resolve this issue and expect to provide the next update by Thursday 23rd May 2013 @ 13:00 (BST)

Our Engineers have identified the root cause and are currently working on restoring services.

We are currently working to resolve this issue and expect to provide the next update by Thursday 23rd May 2013 @ 13:00 (BST)

Services Affected:
Web Hosting, Email Hosting

Overview:
We are currently experiencing a hardware issue that is affecting our Web Hosting, Email and Gradwell Control Panel services.

Impact:
Customers may be unable to access these services.

Gradwell Action:
Our Engineers are actively working on this issue and our Operations team is closely monitoring the situation. We will post an update as soon as more details are known.

We are currently working to resolve this issue and expect to provide the next update by Thursday 23rd May 2013 @ 13:00 (BST)

This service post has been resolved. The following closing update was provided: This problem is now resolved.

Our engineers have identified the root cause of the issue and they are applying the fix.

We are currently working to resolve this issue and expect to provide the next update by Sunday 19th May 2013 @ 19:33 (BST)

Services Affected:
Web Hosting

Overview:
Our web hosting platform is experiencing internal connectivity problems to sql cluster.

Impact:
Some customers dynamic websites are not able to connect to sql cluster.

Gradwell Action:
We have escalated this issue to our engineers. We will post next update at 03:30pm [BST]

We are currently working to resolve this issue and expect to provide the next update by Sunday 19th May 2013 @ 19:33 (BST)

This service post has been resolved. The following closing update was provided: These issues have now been resolved.