This service post has been resolved. The following closing update was provided: Full service has now been restored.

We are still experiencing issues with the network and investigations are ongoing.


We are currently working to resolve this issue and expect to provide the next update by Saturday 11th February 2012 @ 14:58 (GMT)

Core services have now resumed stability and our engineers are investigating the cause of the network outage.


We are currently working to resolve this issue and expect to provide the next update by Saturday 11th February 2012 @ 14:58 (GMT)

Services Affected:
All Core Services

Overview:
We are currently experiencing problems across all services, caused by a suspected network outage at Telehouse, Docklands.

Impact:
All services may experience degradation.

Gradwell Action:
Our engineers are working to restore full service as soon as possible.

We are currently working to resolve this issue and expect to provide the next update by Saturday 11th February 2012 @ 14:58 (GMT)

This service post has been resolved. The following closing update was provided: Our engineers have now resolved this issue and phones will register correctly against legacy host names. Please reboot your phone if it has not re-registered and contact our customer services team if any issues persist on 01225 800888 or by emailing This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

We strongly recommend updating the SIP server host name to be sip.gradwell.com if you are still using a legacy host name.Please see the following Gradwell Knowledgebase URL for assistance with configuring your VoIP device: http://www.gradwell.com/support/kb/category.php?id=8

Services Affected:
VoIP

Overview:
Legacy hostnames are not resolving to the NewSIP cluster and phones set to use lon-pbx-X will not register.

Impact:
Customers will not be able to register devices against legacy hostnames of lon-pbx-X. To register your phones please update the SIP hostname to be sip.gradwell.com or your DNS to point to 79.135.125.154.

Gradwell Action:
Our engineers are investigating and we will post further information by 11:00.

We are currently working to resolve this issue and expect to provide the next update by Tuesday 24th January 2012 @ 11:00 (GMT)

This service post has been resolved. The following closing update was provided: Our engineering have now resolved this issue and customers can now view invoices and those customers using shared SSL directories will be able to use their websites.

Our engineers are continuing to investigate this issue and are treating this as their highest priority. We are liaising with them and will post further information by 17:00.

We are currently working to resolve this issue and expect to provide the next update by Monday 23rd January 2012 @ 17:00 (GMT)

This service post has been resolved. The following closing update was provided: This service has now been restored by our engineering team and customers will now be able to log into their control panels and DSL admin pages. If any further issues are experienced please contact our customer services team on 01225 800888 or by emailing This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Services Affected:
Web Hosting

Overview:
The service supporting UK-SSL is currently unavailable and this will affect the customers viewing Gradwell invoices and customers who use shared SSL directories.

Impact:
Customers will not be able to view Gradwell invoices. Customers who use UK-SSL for their websites will not be able to access their websites.

Gradwell Action:
Our engineering team are currently investigating this issue and we will post further information by 13:00. We apologise for any inconvenience caused.

We are currently working to resolve this issue and expect to provide the next update by Monday 23rd January 2012 @ 17:00 (GMT)